The government of the Dominican Republic offers through the Public Works and Communications Ministry (MOPC), via the Military and Police Division, the free service of Road Assistance in the roads and highways throughout the country. The service can be reached by Dominican citizens, foreign residents of the Dominican Republic, and international tourists by calling 829-688-1000. It should be noted that operators speak Spanish only and the personnel of the service speak Spanish too, and some speak another language. Also, since the service is unknown by many international tourists, most of the users of the service are Dominicans.
This article gives an introductory understanding regarding the service and how it functions.
Dominican Republic Road Assistance Map
There are four types of vehicles that form the different units of the Road Assistance service scattered throughout the geography of the Dominican Republic. These are the following.
- Patrol / Supervisor: These are pick up trucks with double cabins. They offer security guards/police and if necessary help direct traffic in areas receiving Road Assistance.
- Ambulance: They offer the first aid and if necessary transportation to the nearest hospital.
- Mobile Mechanics: They offer auto repairs and assistance in the changing of tires, extra gasoline if a vehicle runs out in the middle of nowhere, engine startups, etc. In more severe situations where an auto repair can’t be done on the side of the road, they will refer to the tow truck to take it to the nearest auto repair shop.
- Tow Truck: They transport vehicles that have engine problems, the driver is compromised or vehicles with severe damage from an accident to the auto repair shop. Abandoned vehicles are taken to the pound yard.
In general, each unit numbers as follows.
- 95 Rapid Response Units
- 37 Ambulances
- 23 Tow Trucks
- 22 Mobile Mechanics
- 1 Helicopter
It also offers the following.
- 2 Health Clinics
- 2 ICU Units
In addition, Road Assistance includes a Regional Command Center (Mobile COE) and 99 rescue stalls. They are involved in providing alternate routes in areas with a high pedestrian traffic such as Higüey, Santiago, and the Colonial City of Santo Domingo.
Road Assistance has 3,341 people all over the Dominican Republic. They consist of brigades, doctors, nurses, military, police, and rescuers. Over 30,000 drivers have been helped by Road Assistance in the roads and highways of the country. The following corresponds to one month.
- 11,901 in the Cibao.
- 7, 172 in the East.
- 4,441 in Greater Santo Domingo.
- 1,132 in the South.
In terms of the type of help used by Road Assistance in the various situations presented in the former paragraph are as follows.
- 46% mechanical failures
- 32% punctured tires
- 13% runout of gasoline
- 8% safety
- 1% tow trucks and ambulances